Question 1

Do you take insurance?

Accepted Answer

I am no longer on any insurance panels. Upon request, I can provide a detailed receipt for you to submit to insurance for out-of-network reimbursement.

Question 2

What do you charge?

Accepted Answer

My fee for a 55 minute teletherapy session is $160. All major credit cards as well as HSA and FSA cards are accepted. I use Square to process payments and will invoice you at the time of service. You have the option to store a credit card on file for future payments.

Question 3

Why don’t you have an office?

Accepted Answer

I worked exclusively in an office environment, doing in-person counseling until March 2020. Just like the rest of the world, I quickly pivoted to working virtually and discovered that my clients loved it. They’re able to meet with me in a relaxed setting and we all benefit from staying out of traffic.

Question 4

How does Teletherapy work?

Accepted Answer

Teletherapy is a term used to describe therapy services that are delivered virtually, via video or phone. I use a video platform designed for mental health counseling and that complies with HIPAA privacy and security regulations.
 
When you and I first connect by phone or email, I’ll take some basic information. You’ll later receive an email with a link to a few forms to complete. The day before our scheduled appointment, an automated system will send a text reminder that contains a URL link. Click on the link at the time of your appointment to join our video session.

Question 5

Do I need special equipment or software?

Accepted Answer

Nope. The appointment link will open in a browser window on your computer, laptop, mobile phone, or tablet. You’ll be prompted to allow access to the camera and microphone. Many clients prefer to use headphones or earbuds with a microphone but they’re not necessary. Teletherapy works best on a device that is hardwired or connected to WiFi, but a strong cellular signal on a phone may also work.

Question 6

How do you protect my privacy?

Accepted Answer

Great question! Privacy and confidentiality are fundamental to making therapy work. I recommend you join our video sessions from a private and quiet space where you will be comfortable and feel free to speak openly. I use software that is designed for therapy and nothing is ever recorded. I may take paper notes during our session but they contain no identifying information.

Question 7

Can I opt out of text reminders?

Accepted Answer

Yes! You will need an email address to receive intake forms and appointment links, but texts are not required. Just keep in mind that you’re responsible for remembering your appointment time.

Question 8

How do I cancel or reschedule my appointment?

Accepted Answer

I require at least 24 hours notice of cancellation or rescheduling to avoid a fee. If you fail to show up for an appointment you will be charged in full for my time. That said, I’m pretty flexible and generous with scheduling changes and simply ask that you communicate with me. You may call, email or text me any time and I’ll reply during business hours.

Question 9

Is therapy really confidential?

Accepted Answer

Yes. Everything you share with me is privileged and confidential, on the same level as private information you might share with a priest or attorney. 
The following are legal exceptions to your right to confidentiality:
1. If I have strong reason to believe you are abusing or neglecting a child or vulnerable adult or if you give me information about someone else who is doing this.
2. If I believe you are in imminent danger of harming yourself or another person.
3. If I am told by a Judge that I am legally required to give testimony. (For the record, this hasn’t happened in my career to date.)

Question 10

Why do you provide teletherapy services in Texas and Colorado?

Accepted Answer

Most states require a therapist to be licensed in the state of your residence. I am a Licensed Clinical Social Worker in both Texas and Colorado, so I am allowed to see clients who live in either state.

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